OPERATIONS IN FINANCIAL SERVICES
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COURSE DESCRIPTION This course focuses on products and processes
in financial services. It analyzes the design and the operations of the
different distribution channels (branch, ATMs, call center, www, etc.) and
considers productivity measurements as well as performance measurements. It
goes into quality control issues and analyzes operational risk. It concludes
with the design and implementation of decision support systems in practice. There will be three or four guest speakers.
The speakers I am currently negotiating with are from Lehman, IBM Consulting
Services, Bank of America and Merrill Lynch.
Requirements and Grading: The grading in this course is based on homework
and assignments, a project and an open book take-home final exam. ·
Assignments. There
will be 6 assignments during the course. Each assignment has to be done
individually and will be a minimum of 1 page write-up and a maximum of 2
pages. ·
Project. The projects
have to be done in groups of two. It may be a project at the site of one of
the group member’s work or it may be a study of a current operational
issue in the financial services industry. A progress report on the project is
due by the spring break. (Progress report should be 4-5 pages.) These progress reports will give me some
opportunity to give comments and advice on the project. In the last session
of the course, each group will give a 10-12 minute Powerpoint presentation of
their project. (Examples of final reports of past projects can be found on
the website of the course.) ·
Final Exam. Take home
and open book. However, it should be done within a time frame of three
consecutive hours. You have to find these three hours within 10 days after
the last day of class. The grade is based 30 percent on the homework, 40
percent on the project and 30 percent
on the final. Required
Books:
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