OPERATIONS IN FINANCIAL SERVICES

created by Jae

COURSE DESCRIPTION

This course focuses on products and processes in financial services. It analyzes the design and the operations of the different distribution channels (branch, ATMs, call center, www, etc.) and considers productivity measurements as well as performance measurements. It goes into quality control issues and analyzes operational risk. It concludes with the design and implementation of decision support systems in practice.

Requirements:

  • "Creating Value in Financial Services'' edited by Melnick, Nayyar, Pinedo, Seshadri.
    This book is out of print. In the first class you will be given a Xerox copy of all chapters in the book that we will cover during the semester.
    (In what follows this text is abbreviated as MNPS).
  • There is a case packet that you can buy at the bookstore.
  • There is a course packet with additional material that will be handed out in class.