PruServ: A Call Center Support System

Contributors

John Alouisa Prudential Securities Inc. One New York Plaza New York, NY 10292	Sanjeev Dewan Business School University of Washington Seattle, WA 98195
William Anderson Prudential Securities Inc. One New York Plaza New York, NY 10292	Roger L.M. Dunbar Stern School of Business New York University 40 West 4th Street New York, NY 10012-1118
Ernest Battifarano Salomon Analytics 388 Greenwich Street, 10^th Floor New York, NY 10013	Raymond Ennis Prudential Securities Inc. One New York Plaza New York, NY 10292
Akshaya Bhargava Citibank a.s. 178 Evropska Prague 166 40 Czech Republic	Ming Fan Graduate School of Business The University of Texas at Austin Austin, TX 78712
Richard Castro Prudential Securities Inc. One New York Plaza New York, NY 10292	Frances X. Frei Harvard Business School Soldiers Field Boston, MA 02163
Richard B. Chase Marshall School of Business University of Southern California Los Angeles, CA 90089-1421	Raghu Garud Stern School of Business New York University 40 West 4th Street New York, NY 10012-1118
Wayne I. Cutler First Manhattan Consulting Group 90 Park Ave New York, NY 10016	Jeffrey Gevarter Prudential Securities Inc. One New York Plaza New York, NY 10292
Patrick T. Harker The Wharton School University of Pennsylvania Philadelphia, PA 19104-6366	Edward L. Melnick Stern School of Business New York University 40 West 4th Street New York, NY 10012-1118
Andrew Hosking Andersen Consulting 1345 Avenue of the Americas New York, NY 10105	Haim Mendelson Graduate School of Business Stanford University Stanford, CA 94305-5015
Ajit Kambil Andersen Consulting 100 Williams Street Wellesley, MA 02181	Thomas L. Monahan III Corporate Executive Board Company 2000 Pennsylvania Avenue Washington, DC 20006
Uday Karmarkar Anderson Graduate School of Management University of California in Los Angeles 405 Hilgard Ave Los Angeles, CA 90024	Praveen R. Nayyar Stern School of Business New York University 40 West 4th Street New York, NY 10012-1118
Richard C. Larson Sloan School of Management Massachusetts Institute of Technology Cambridge, MA 02139	Russell Pandolfo Prudential Securities Inc. One New York Plaza New York, NY 10292
Amanda Lister Andersen Consulting 1345 Avenue of the Americas New York, NY 10105	Paresh D. Patel Corporate Executive Board Company 2000 Pennsylvania Avenue Washington, DC 20006
John O. Matthews Economics Department Villanova University Villanova, PA 19085	Michael L. Pinedo Stern School of Business New York University 40 West 4th Street New York, NY 10012-1118
Kevin McGilloway Lehman Brothers 3 World Financial Center New York, NY 10285	Edieal J. Pinker William E. Simon Graduate School of Business University of Rochester Rochester, NY 14627

Alexander H.G. Rinnooy Kan ING Group P.O. Box 810 1000 AV Amsterdam The Netherlands	Jan Stallaert Graduate School of Business The University of Texas at Austin Austin, TX 78712
David Rogers Stern School of Business New York University 40 West 4th Street New York, NY 10012-1118	Robert Solow Department of Economics Massachusetts Institute of Technology Cambridge, MA 02139
Aleda V. Roth Kenan Flagler Business School University of North Carolina Chapel Hill, NC 27599-3490	Chris Voss London Business School Sussex Place, Regent's Park London NW1 4SA, United Kingdom
Cathy A. Rusinko Management Department Villanova University Villanova, PA 19085	Ingo Walter Stern School of Business New York University 44 West 4th Street New York, NY 10012-1118
Sridhar Seshadri Stern School of Business New York University 40 West 4th Street New York, NY 10012-1118	Andrew B. Whinston Department of Management Science and Information Systems The University of Texas at Austin Austin, TX 78712
J. George Shanthikumar Haas School of Business University of California at Berkeley Berkeley, CA 94720	Larry Zicklin Neuberger, Berman, LLC 605 Third Avenue New York, NY 10158